" iTrust " , " we " , " us ", or " our " refers to iTrust Finance Limited, a company incorporated under the laws of the United Republic of Tanzania, licensed and regulated by the Capital Markets and Securities Authority (CMSA) and authorized to provide investment advisory, fund management, and securities trading services in Tanzania; licensed and regulated by the Bank of Tanzania (BOT) as a Tier 2 Financial Services Provider.
" Mobile App " means the iTrust mobile application software downloadable on compatible smartphones or tablets, which provides access to iTrust investment and account services.
" Customer Portal " means the secure, web- based interface which registered users can access iTrust services via browsers.
" Platform " collectively refers to the Mobile App and Customer Portal.
" Services " refers to all investment services and financial services offered via the Platform, including but not limited to buying and selling stocks listed on the Dar es Salaam Stock Exchange (DSE), investment in funds including Unit Trust Schemes, bonds, portfolio tracking, support services, payment processing services, and other financial instruments or digital financial services offered by iTrust from time to time under its applicable licenses.
" User " or " you " " your " means any person or a customer who registers for and uses the Platform
" CMSA " means the Capital Markets and Securities Authority of Tanzania.
" DSE " means the Dar es Salaam Stock Exchange.
" BOT " means Bank of Tanzania.
" Personal Data " has the meaning set out in the Personal Data Protection Act No. 11 of 2022, including any identifiable information about an individual.
" NIDA " means the National Identification Authority of Tanzania.
" Intellectual property " means the copy-right, know-how, the trade names and any marks, trade device, service mark, symbol, code or specification, patents, designs and other individual or intellectual property rights used in or associated with a person.
" KYC " means Know Your Customer.
" AML/CFT " means Anti-Money Laundering and Countering the Financing of Terrorism.
These Terms constitute a legally binding agreement between you and iTrust Finance Limited. By downloading, installing, accessing, registering or using the iTrust Platform, you acknowledge having read, understood, and agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree to these terms, you must not use the Platform.
Eligibility Requirements:
Certain Services offered by iTrust may have additional or specific eligibility or onboarding requirements, which will be communicated to you at the time of application for such Services or as set out in the specific terms applicable to those Services.
You may register using any of the following valid identification documents:
All User accounts are subject to Know Your Customer (KYC) verification in accordance with:
You agree to provide accurate, complete, and current information during registration and to update such information as necessary.
iTrust offers the following regulated services:
The Platform may offer various features designed to enhance your investment experience, which may include, but are not limited to:
iTrust reserves the right to modify, add, or remove platform features at its sole discretion, provided such changes do not materially degrade the existing contracted services without appropriate notice.
iTrust Finance Limited’s services are subject to regulation by:
All trading activities are subject to the DSE Rules 2022 and subsequent amendments, including:
You agree to:
You must not:
Your data is collected and processed in accordance with the Personal Data Protection Act No. 11 of 2022, including:
Please refer to our Privacy Policy, which complies with the Personal Data Protection Act No. 11 of 2022 and outlines your rights and our obligations regarding data collection, processing, and protection. Link to our Privacy Policy.
iTrust implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.
Personal data will be retained for the period required by applicable laws, including a minimum of five years from the end of the business relationship for AML/CTF purposes, and other periods as required for audit and regulatory compliance.
Fee Schedule available on our website at [insert link] which outlines all applicable charges for brokerage, fund management, custodial services, and platform usage.
iTrust will disclose all applicable fees and charges before you initiate any transaction, including:
Any fees for using the Platform will be clearly communicated to you in advance.
You may be subject to additional fees charged by third parties, including mobile network operators for data usage and payment processors.
All investments carry inherent risks, including:
Users should carefully consider their financial situation and risk tolerance before making any investment decisions. iTrust does not guarantee investment returns or protect against capital loss.
The Platform provides information and tools but does not constitute investment advice. While iTrust may offer specific investment advisory services under separate agreements and terms which it is licensed, any general information or tools provided on the Platform are for informational purposes only and should not be construed as recommendation or solicitation to buy or sell any security. You are responsible for making your own investment decisions.
The Platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access to the Platform or the accuracy of market data and disclaim any liability for any reliance placed on such information. Furthermore, iTrust disclaims liability for any loss or damage arising from your reliance on general information, research, or tools provided on the Platform without seeking professional and personalized advice.
To the fullest extent permitted by Tanzanian law
iTrust shall not be liable for:
You agree to indemnify, defend, and hold harmless iTrust, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your breach of these Terms, your use of the Platform, your violation of any law or the rights of a third party, or any content or data you submit or transmit through the Platform.
iTrust shall not be liable for any failure to perform due to circumstances beyond our reasonable control including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, pandemics, regulatory changes, or government-imposed restrictions affecting financial services.
iTrust may suspend or terminate your account immediately without prior notice if:
You may terminate your account by providing written notice to iTrust, subject to settlement of all outstanding obligations.
Upon termination, you must cease using the Platform, and we may retain your data as required by applicable laws.
All intellectual property rights in the Platform, including software, content, trademarks, and copyrights, belong to iTrust or our licensors.
You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform for personal investment purposes only.
You may not copy, modify, distribute, or create derivative works based on the Platform without our written consent.
If you have any complaints, you may contact us through:
We will acknowledge your complaint within one (1) business day and will endeavour to resolve the matter within fourteen (14) business days from the date of acknowledgment. If you are not satisfied with our resolution, you have the right to escalate your complaint to the relevant regulatory authority (the Bank of Tanzania or the Capital Markets and Securities Authority) per their respective complaint handling procedures.
This process is governed by our Customer Complaints Policy, which aligns with the BOT Financial Consumer Protection Regulations and the CMSA Guidelines on Investor Complaints Handling.
Any disputes arising under these Terms shall first be resolved through good faith negotiations. If unresolved, the parties shall endeavour to resolve the dispute through mediation in Dar es Salaam, Tanzania, in accordance with mediation procedures agreed upon by the parties or, failing agreement, under the rules of an accredited mediation body in Tanzania.
These Terms shall be governed by and construed in accordance with Tanzanian Law. Any legal proceedings shall be conducted exclusively in Tanzanian courts.
iTrust reserves the right to modify these Terms at any time without prior notice for minor changes. For significant changes that may materially affect your rights or obligations, we will provide reasonable prior written notice through the Platform or via email.
Your continued use of the Platform after modifications constitutes acceptance of the revised Terms.
If any provision of these Terms is determined to be invalid or found to be unenforceable in whole or in part, such invalidity or unenforceability will attach only to such provision and all other provisions hereof shall continue in full force and effect.
These Terms constitute the entire agreement between you and iTrust regarding the use of the Platform.
Neither party may assign or delegate any of its rights or obligations under these Terms without the prior written consent of the other party.
You represent and warrant that:
iTrust represents and warrants that: