Website Terms & Conditions

1. Interpretation

In these terms and conditions, the following definitions will apply: References to "you", "your", and "yours" are references to the person(s) accessing the Website. References to "we", "us", and "our" are references to iTrust Finance Limited ("iTrust"). References to "Website" include references to social media channels, pages, and accounts iTrust operates.

2. Applicability of the Terms

These terms and conditions govern your use of this website. By accessing, viewing, relying on, or otherwise using our website, you accept these Terms of Use and agree to be bound by them.
We reserve the right to change these terms and conditions at any time and without notice by updating this posting. Your continued access to or use of this website following any such change will constitute your acceptance of the revised terms and conditions.
The information in our website is prepared in accordance with the laws of Tanzania and Zanzibar and may not comply with the laws of any other country.

3. Accessing the Website

This website is designed to be accessed from its homepage. If you access our website from a mobile device or use the iTrust App, you may not be able to access the full range of information, products, and services which are available from our website. If you are unable to view all relevant information or documents through these other channels, we advise that you access the information or document through your computer. You should not submit any request for products and services until you are satisfied that you have all relevant information.
Your access to this website may be suspended temporarily or restricted without notice to allow for enhancement, repairs, maintenance, or the introduction of new facilities or services, or for reasons beyond our control. The website may also be unavailable at any time.
You agree that we shall not be liable to you or any third party for any such modification, suspension, or discontinuance of this website.

4. Website Materials

Your eligibility for particular products and services is subject to final iTrust determination and acceptance and is subject to separate terms and conditions in addition to these terms. In the event of a conflict, the additional terms and conditions for products and services will govern the relevant product and service.
iTrust may discontinue or make changes to the information, products, or services described herein at any time. Any dated information is published as of its date only, and iTrust does not undertake any obligation or responsibility to update or amend any such information.
iTrust reserves the right to terminate any or all web offerings without prior notice to the user. Furthermore, by offering information, products, or services via this website, no solicitation is made by iTrust to any person to use such information, products, or services in jurisdictions where the provision of such information, products, or services is prohibited by law.

5. Trademarks and Copyright

Unless otherwise indicated, copyright in all information and other materials on this website (including information and its arrangement) is owned by iTrust or our licensors. You must not reproduce, upload to a third party, link to, frame, store in a retrieval system, or otherwise transmit any part of it without our prior written consent, such consent will not be unreasonably withheld.
You must not commercialize (in any form or by any means) any information, products, or services contained on our websites without our prior written consent.
Our websites include registered trademarks owned by iTrust (or our licensors). You must not use any of these trademarks in any way without our prior written consent, such consent will not be unreasonably withheld.

6. Third Party Products and Services

Our websites may contain links to other websites operated by third parties. We do not endorse or otherwise approve the owners or operators of the third-party websites, or the information, graphics, and material on those websites or the goods or services (including software) offered on those websites. We accept no responsibility or liability for the accuracy of such material. No third party is permitted to link any other website to this website without obtaining our prior written consent.

7. Data Protection

As a result of your interaction with the Website and the provision of our products and services to you, we may handle and process your personal information. Our handling of your personal information will be carried out at all times in accordance with the terms of our Data Protection Policy. We recommend that you read and are familiar with the terms of our Data Protection Policy on how we collect, store, use, share, and otherwise process your personal information.

8. Data Protection Policy

iTrust Finance Limited will strive at all times to ensure that your personal information will be protected against unauthorized or accidental access, processing, or erasure. We maintain this commitment to data security by implementing appropriate physical and electronic measures to safeguard and secure your personal information.
Why we collect your personal information: We collect your personal information to carry out and administer our services to you and in an effort to improve your customer experience. Personal Information is also collected from customers in the ordinary course of maintaining business relationships.
How your personal information may be used: Personal Information relating to a customer may be used to facilitate the daily operation of the services and credit facilities provided to customers; conduct credit checks; assist other financial institutions to conduct credit checks; design financial services or related products for customers' use; market financial services or related products; determine the amount of indebtedness owed to or by customers; meet the disclosure requirements of any law binding on iTrust Finance Limited or any of its affiliates.
Disclosure of your personal information held by iTrust Finance Limited will be kept confidential, but iTrust Finance Limited may provide such information to the following parties for the purposes set out below:

Any agent or third party service provider who provides administrative, telecommunications, computer, payment, or other services to iTrust Finance Limited in connection with the operation of its business;
Any other person under a duty of confidentiality to iTrust Finance Limited;
Credit reference agencies, and, in the event of default, to debt collection agencies;
Any person to whom iTrust Finance Limited is under an obligation to make disclosure under the requirements of any law binding on iTrust Finance Limited; and
Any actual or proposed assignee of iTrust Finance Limited or participant or sub-participant or transferee of iTrust Finance Limited's rights in respect of the customer.

We use our own affiliate entities and agents or third-party service providers to process some of the requirements to service your request and you may approach us in writing in case you wish to obtain a copy of such personal information.
Any grievances relating to the use or handling of your sensitive personal data may be brought to our notice by writing to the customer service team at info@itrust.co.tz

9. No Liability

To the extent permitted by the law, neither we, nor any of our employees, agents, or officers will accept liability in any event including (without limitation) for negligence, and/or for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses that may result to you or a third party arising out of, or in connection with:

Your use or inability to use this website, or your downloading of any material from the website or in connection with any error, omission, defect, computer virus (including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property, or system failure), loss of any profit, goodwill, or reputation, even if expressly advised of the possibility of such loss or damage, arising out of or in connection with the access of, use of, performance of, browsing in, or linking to other websites from this Website or the material on such website.
Any action based on the content of this website or any use or application of the same or any error or omission relating to the transmission of the content of this website.
For any misuse of the service or the website by a third party, iTrust shall not be held liable for the quality of service, any interruptions, malfunctions, or disruptions from your internet service provider, telecommunications provider, or any other third party.

This limitation applies whether your claim would otherwise arise in contract, under the law of torts (including negligence), by statute, or otherwise.
To the extent we cannot exclude liability under law, our liability is limited to providing the relevant services again or for the cost of providing the relevant service again. We have no liability for any indirect, special, or consequential loss (including loss of profits, actual or anticipated revenue).

10. No Warranty

Although we have taken all reasonable care to ensure that the information provided on this website is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, with regard to the accuracy, timeliness, reliability, or completeness of any such information. Opinions and any other contents on this Website are provided by us for personal use and informational purposes only and are subject to change without notice. If you are in any doubt as to the validity of information made available within these pages, you may contact us by sending us an email to info@itrust.co.tz or by calling us on +255 (0) 743 786 236

11. Force Majeure

iTrust shall not be liable to you to the extent the fulfillment or performance of any terms or provisions of this Agreement is delayed or prevented by revolution or other civil disorders; wars; acts of enemies; strikes; lack of available resources from persons other than us; labor disputes; electrical equipment or mobile network failure; fires; floods; acts of God; government or regulator action; pandemic or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence we are unable to prevent, whether of the class of causes herein before enumerated or not.
If any force majeure event occurs, we will give written notice to you and will use commercially reasonable efforts to minimize the impact of such an event.

12. Termination

These terms and your access to the website may be terminated at any time by iTrust without notice. All restrictions, disclaimers, and limitations of liability by iTrust will survive termination.

13. Governing Law

The laws of Tanzania shall govern these terms and conditions, and you agree that the courts of Tanzania shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this website and these terms and conditions.
This Website is not directed to, nor intended for distribution to or use by, any person or entity in any jurisdiction or country where the publication or availability of this website or such distribution or use would be contrary to local law or regulation. If you choose to access information on this website, it is your responsibility to comply with the applicable local, national, or international laws, and any use of this Website outside Tanzania is entirely at your own risk. For guidance relating to your specific situation, please contact your legal adviser.

14. Legal Entity Disclosure

iTrust Finance Limited is licensed by the Bank of Tanzania to conduct financial services and the Capital Markets and Securities Authorities to conduct investment advisory, brokerage, and fund management services.

Contact Us

You may contact us via the following channels:
Customer Service Line: +255 (0) 743 786 236
Email: info@itrust.co.tz